Refund and Cancellation Policy

Effective Date: January 3, 2024

Refund Policy

1. Cancellation of Services

1.1 Cancellation Prior to Commencement:

If you choose to cancel our services before the commencement of the project, a full refund will be issued.

1.2 Cancellation After Commencement:

Once the project has commenced, a prorated refund will be provided based on the work completed and expenses incurred up to the cancellation date.

2. Unsatisfactory Service

2.1 Service Quality Concerns:

If you are dissatisfied with the quality of our services, please contact us within 7 days of project completion. We will review your concerns and, if deemed valid, work with you to address and rectify the issues. If a satisfactory resolution cannot be reached, a refund may be considered.

3. Project Delays

3.1 Project Delayed by Worldhook Web Solutions Pvt Ltd:

In the event of project delays caused by Worldhook Web Solutions Pvt Ltd, we will review the circumstances and may offer a partial refund or other appropriate compensation.

Return Policy

1. Digital Products

Due to the nature of digital products, returns are not applicable. However, if you encounter issues with the delivered digital products, please contact us for support and assistance.

2. Physical Goods

Worldhook Web Solutions Pvt. Ltd. primarily provides digital services. In the rare event that physical goods are part of a project, specific return policies will be outlined in the project agreement.

How to Request a Refund or Return

To request a refund or return, please follow these steps:

  1. Contact us at hi@worldhook.com with subject line "Refund Request"
  2. Provide your project details and invoice number
  3. Explain the reason for your refund request
  4. Our team will review your request and respond within 48-72 hours

Exceptions

Refunds are not applicable in the following cases:

  • Third-party software, apps, or tools purchased on behalf of the client
  • Domain registration and hosting fees
  • Projects that have been completed and approved
  • Services that have been fully delivered as per the agreed scope

Contact Information

For questions about refunds or returns, please contact us: