Refund and Cancellation Policy

Effective Date: 03 Jan 2024

Thank you for choosing Worldhook Web Solutions Pvt. Ltd. for your web development needs. Our goal is to provide exceptional services that meet your expectations. Please read our Refund and Return Policy carefully to understand our guidelines and procedures regarding refunds and returns.

Refund Policy

1. Cancellation of Services

1.1 Cancellation Prior to Commencement:

If you choose to cancel our services before the commencement of the project, a full refund will be issued.

1.2 Cancellation After Commencement:

Once the project has commenced, a prorated refund will be provided based on the work completed and expenses incurred up to the cancellation date.

2. Unsatisfactory Service

2.1 Service Quality Concerns:

If you are dissatisfied with the quality of our services, please contact us within 7 days of project completion. We will review your concerns and, if deemed valid, work with you to address and rectify the issues. If a satisfactory resolution cannot be reached, a refund may be considered.

3. Project Delays

3.1 Project Delayed by Worldhook Web Solutions Pvt Ltd:

In the event of project delays caused by Worldhook Web Solutions Pvt Ltd, we will review the circumstances and may offer a partial refund or other appropriate compensation.

Return Policy

1. Digital Products

1.1 Website Templates, Themes, or Digital Downloads:

Due to the nature of digital products, we do not accept returns. Before purchasing, please review product details to ensure compatibility and suitability for your needs.

2. Physical Goods

2.1 Hardware or Tangible Products:

If you receive damaged or defective hardware or tangible products from Worldhook Web Solutions Pvt. Ltd., please contact us within 7 days of receipt. We will assess the issue and may provide a replacement or issue a refund.

How to Request a Refund or Return

To initiate a refund or return request, please follow these steps:

1. Contact Us: Reach out to our customer support team at hi@worldhook.com or +91-7355469278 (WhatsApp) within the specified timeframe.
2. Provide Details: Clearly explain the reason for your refund or return request and provide any relevant documentation or evidence.
3. Review and Resolution: Our team will review your request and work with you to find a suitable resolution.

Exceptions

This policy does not cover the following:

• Changes in project requirements or scope after commencement.
• Delays caused by factors beyond our control (e.g., third-party services, acts of nature, etc.).

Contact Information

If you have any questions or concerns regarding our Refund and Return Policy, please contact us at hi@worldhook.com or +91-7355469278 (WhatsApp).

We reserve the right to modify this policy at any time, and changes will be effective immediately upon posting on our website.

Last updated: 03 Jan 2024